325 Views • Created 9 years ago By superjumpman • Updated 6 years ago Share →
Created By superjumpman • Updated 6 years ago
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it could have been worse, he could have let /b/ known.
![https://www.reddit.com/r/announcements/comments/3cbo4m/we-apologize/ a Search ▼ MY SUBREDDITS ▼ FRONT-ALL-RANDOM | GADGETS-SPORTS-GAMING-PICS-WORLDNEWS-VIDEOS-ASKREDDIT-AWW-MUSIC-FUNNY-NEWS-MOVIES-BOOKS-HISTORY-FOOD-PH ANNOUNCEMENTScomments related other discussions (2 We apologize (self.announcements) submitted 3 hours ago by ekjp [A]6 We screwed up. Not just on July 2, but also over the past several years. We haven't communicated well, and we have surprised moderators and the community with big changes. We have apologized and made promises to you, the moderators and the community, over many years, but time and again, we haven't delivered on them. When you've had feedback or requests, we haven't always been responsive. The mods and the community have lost trust in me and in us, the administrators of reddit Today, we acknowledge this long history of mistakes. We are grateful for all you do for reddit, and the buck stops with me We are taking three concrete steps Tools: We will improve tools, not just promise improvements, building on work already underway. u/deimorz and u/weffey will be working as a team with the moderators on what tools to build and then delivering them Communication: u/krispykrackers is trying out the new role of Moderator Advocate. She will be the contact for moderators with reddit and will help figure out the best way to talk more often. We're also going to figure out the best way for more administrators, including myself, to talk more often with the whole community Search: We are providing an option for moderators to default to the old version of search to support your existing moderation workflows. Instructions for setting this default are here. I know these are just words, and it may be hard for you to believe us. I don't have all the answers, and it will take time for us to deliver concrete results. I mean it when I say we screwed up, and we want to have a meaningful ongoing discussion. I know we've drifted out of touch with the community as we've grown and added more people, and we want to connect more. I and the team are committed to talking more often with the community, starting novw Thank you for listening. Please share feedback here. Our team is ready to respond to comments 12506 comments share](https://i.kym-cdn.com/photos/images/list/000/988/401/b60.png)
![[-] from knOthin[AJ [N] [H] to /r/science/ sent S hours ago hi the new catch-all email for AMAs on reddit is AMA@reddit.com, which is being staffed by a team of people who will triage and help verify when necessany Ellen told me you all had some q I-1 from firedrop[4171 [Ant-rope-ologist (4/17/2014)] [H] via /r/science/ to knothing sent 5 hours ago Alexis, Thanks for getting back to us. Yes, last night we were in the middle of coordinating an AMA with Stephen Hawking. Since Victoria is now gone our first priority is to ensure that someone has reached out to his people and is mediating the situation. We also don't know where we stand with the specifics Victoria was working out for us. Moving forward we also need to know who will be taking over the many things Victoria did for us emails, analytics, PR, c etc. -1 to knothing [N] [H via r/science/sent 5 hours ago Science AMAs moving forward to knOthing [H] sent 18 minutes ago We were right in the middle of setting up an AMA with Steven Hawking when I don't know what happened. 1) We need the contact info for Hawking's people to continue the set up, 2) I need to know how I am going to get analytics and general support for AMAs going forward. We have the entire month of July booked with AMAs and half of August, and our AMA process just got irreparably broken. I-] from knti[A][N] DH] via /r/science/ sent 5 hours ago Did you see my reply? The Hawking AMA is still going as planned. AMA@reddit.com is your point of contact for AMA (N) [H] via Frankly, this isn't a reply at all, it's kind of an insult. You might as well go with Can we please keep the discussion [-] from 困n [Ant-rope-elogist (4/17/2014)] [H] via /r/science, to knothing -sent hours ago - Sorry you must have replied to someone else. I did not receive a reply. Nallen will contact ama@reddit.com to coordinate or simply see if it is better if we take over from here. [-] from Chonun [N] [H] via /r/science/ to firedrops- n sent 5 hours ago , Thank you! Whatever works best for you all. [A1 IN] [H] via /r/science sent S hours ago Moving forward we also need to know who will be taking over the many things Victoria did for us emails, You're going to have to be more specific. We already have a team at reddit that does promotion and press outreach for AMAS. What else were you expecting? permalink source spam remove report block user mark unread mod reply full comments [-] from Chorw) [N] [H] via /r/science/ to firedrops- n sent hours ago . [-] from MMM n [Ant-ope ologist (4/17/2014)) [H] via /r/science, to knothing -sent 4 hours ago - Victoria handled all of our follow up emails, she reached out to contacts we couldn't, brought us people for AMAs, and was available to answer questions as an admin to the scientists who were unsure/uneasy about the AMA. She was great at holding the hands of scientists participating in the AMA process. And she responded quickly, professionally and warmly to their questions and concerns, Frankly the email load was way too much for us-without her we couldn't the and quality of AMAs we do now. She was also able to provide analytics specific to a single AMA for the PR people at universities and corporations associated with the scientists. We often directed them straight to her and she worked to figure out what they needed. She also helped manage the technical aspects of complex AMAs like Hawking where the typical setup won't work. -1 from Deomammer45INI [H] via /r/science/ to firedrops[+171 sent 4 hours ago To add to that, A single catch all email might be detrimental to our AMAS. Many of our AMA guest are older and very busy, they likely will not respond well to bunch of different people answering their emails instead of consistent point of Will all emails be handled by a single person or will it be whoever is not busy at the time? [-] from GM OR D 머·n [Ant-rope ologist (4/17/2014)) [H] via /r/science, to Doomhammer458 -sent 4 hours ago Yes, this is important. They want a single person who will respond promptly and personally. It is OK if it isn't the same person for every AMA but it is important it isn't email by committee permalink source spam remove report block user mark unread mod reply full comments [.] from Moon.) · [M) [H] via /r/science/ to firedrops Ein sent 4 hours ago Thank you. Great. This is not email by committee. We're just here to help coordinate the Hawkings of the worldnot step on toes, just help assist in areas where reddit inc can add value. [-) from Cadenn tN] [H] via /r/science/ to Doomh ammer45S -sent 4 hours ago · A single person w [-1 from moes tN] tH] via /r/science/ to fredrops n sent 4 hours ago . Victoria handled all of our follow up emails: Yep She reached out to contacts we couldn't: No problem, email AMAM with requests Brought us people for AMAS: Can do Was available to answer questions as an admin to the scientists who were unsure/uneasy about the AMA: Yes, AMAO She was great at holding the hands of scientists participating in the AMA process: Where necessary, we can help, but we're also aware that a lot of these scientists are quite comfortable typing And she responded quickly, professionally, and warmly to their questions and concerns: Definitely! Frankly the email load was way too much for us without her we couldn't have the frequency and quality of AMAs we do now: We're going to be working hard to get this right. [-] to kn ing [N] 메 via /r/science, sent 3 hours ago Frankly, you managed to burn through years of goodwill in an afternoon here, quite the accomplish really Let's walk step by step through today: Received word of the action. We didn't understand, but hey, that's life. AMA No to No Responded to a mod mail from Ellen Pao Our questions were ignored with a response typical of HR at a large corporation. Received the same response asking us the message the admins. /u/krispykrackers[+2] responds to a message, asking me to message the admins, ignoring all of my questions. to you modmail with our q Actually sent an email to AMA@reddit.com Ask our questions a gain ina We take /r/science private. We get this response, which is Send an email to the admins, repeated 8 times. We stood by you when FPH was removed, because we understood that it wasn't about censorship but it was about behavior. We reach out to groups that think reddit is a hive of villainy, and convince them to come and talk anyway. Then you remove one of the only people who reliably responds to messages out, someone who made it basically possible to conduct AMAs, which makes the quiet hard working mods of reddit suffer What I don't think you quite grasp here is that reddit doesn't have any credibility when it comes to responding to users or mods, so asking us to "just send an email" is defacto telling us to get bent. It's one day old and we already KNOW that the response You're going to have to do much better than this. Remember, you don't pay any of us, what works for managing a group that you pay doesn't apply to social contracts, something you may want to keep in mind, especially since you simply can't perform the job that 1 do for free, and you can't afford my salary! (I've been in middle management at a huge company, please don't try to use those tactics on me) from I-1 from knOthig [A] [N [H] via /r/science/ sent 3 hours ago Ah, that's because the contact info for Hawking's team is in Victoria's inbox history. That's going to take a minute to find, but we're absolutely still making sure that happens permalink source spam remove report block user mark unread mod reply ful comments [-] to knouhing [N] 메 via /r/science, sent 3 hours ago You're going to have to do much better than this. [-) from NALOD n [Ant-r----siosist (4/17/2014)] [H] via /r/science, to knothing . sent 2 hours ago She was supposed to work with them today on details and dates. Did someone do that? [-) from Cadeun [N] [H] via /r/science/ to fredrops- n sent 2 hours ago · We're [-1 from utred 国an [Ant-r--- ologist (4/17/2014)] [H] via /r/sciencn/ to knoshing -sent 2 hours ago · Can you share the contact info with us? At this point it might simplify things if we handle it. [-1 from moes-n . [N] [H] via /r/science/ to fredrops n sent 2 hours ago . There's nothing to simplify, we have the relationship and we'll let you know next steps. -] from iredrops 4171 [Ant-rope-ologist (4/17/2014)] [H] via /e/science/ to knöthing sent 2 hours ago Earlier you said it was fine if we handled it directly, I'm confused why you've changed your mind? We haven't even set dates yet. We need to coordinate with our mod team because it will take multiple days and more attention than usual. We hadn't even finalized the format of the AMA yet. She was checking on specific questions as to whether he wanted to release one response at a time or all at once. There are so many more logistics than usual. I-1 from Inaftall (+41[NI [H] via /r/science/ to knothing sent an hour ago There's nothing to simplify, we have the relationship and we'll let you know next steps. Well, handling it directly ourselves might be simpler since everything is a bit in upheaval now. While your change in staff sort of pulls the rug out from us in terms of AMA support at least in the short term, we can certainly handle that Saying there is nothing to simplify is just not true. Cutting out middlemen might be helpful in this scenario. Also, it's quite an abrasive thing to say, especially because there are ways it might be simpler. Perhaps y'all aren't interested in simplifying it or you think there would be more negatives than positives, but if that's the case you are addressing the issue in the most dismissive way](https://i.kym-cdn.com/photos/images/list/000/988/769/bfb.jpg)
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